What happens when clients stop paying their bills? Print

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In the unfortunate event that an account owner cannot continue to pay for hosting services and no communication is received:

  • Accounts are suspended after 1 month from last invoice date without response from client.
  • Suspension state disables all account services. The account waits 3 months in suspension state, or until a payment is received for the amount owing.
  • If no payment is received during the 3 month suspension period (technically 4 months from invoice due date), hosting containers/accounts are manually backed up, compressed, and taken offline to free up space (SSD server space is expensive).
  • An email will be sent out to the account's registered email address with the location containing the full cPanel backup (2 month time limit for the backup temporary download location).

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